Perhaps you shouldn't have to interview an infant at all.but that's another issue.įor now my advice to get through to Global Entry customer service is to call exactly at 8AM Central Monday - Friday. It shouldn't take 6 months to get an interview. It shouldn't take a week and calling within 60 seconds of the lines opening in the morning to get help with a password. Get more people to conduct interviews.which really are just finger print sessions. Global Entry and TSA PreCheck are amazing, but the total and complete backlog the application system is experiencing right now is beyond unacceptable. Out of curiosity I called again and indeed by 8:15AM Central the line was ringing all circuits are busy. Within a few minutes we had the password reset. Within 10 minutes or so I got through to a nice person on the other end who I pretty much begged not to hang up. At exactly 8:00 AM Central I called again and I got through to the actual automated system!!! I quickly pressed 2 for help with suspended accounts and got the "there are three calls ahead of you" message.
Today, Tuesday morning, I called the 1-85 customer service number at 7:59AM and got the automated we're closed message. Are you kidding me? Twitter was also a dead end. No one ever answered any of those numbers and the voice mailboxes all stated they were full. I then started trying all of the local Houston Global Entry interview offices to try and get some guidance. This happened throughout the rest of the day. Monday morning about 8:30AM I called and again got the all circuits busy message. The Points Guy will not share or sell your email. I would like to subscribe to The Points Guy newsletters and special email promotions. For reasons I'm still not totally clear on I ended up getting locked out of her online GOES account when reseting her password - and it wasn't for failed password entry attempts. Sadly by this point her entire application was apparently canceled and we have to start over. Over the next few months I kept delaying making another appointment since by that point we didn't have another international trip on the immediate horizon and hauling into Houston with a bad car rider for a baby's interview just wasn't a priority when I was almost too tired to even drag us to the grocery store.įast forward to present day when we have another international trip coming up and the necessary incentive to go ahead and get this process finished. Maybe she was sick, maybe I was exhausted, I don't know. But then I think the adrenaline of having an newborn wore off and we couldn't make the interview appointment for reasons I can't remember now.
Last year I went through the whole Global Entry application process for my one month old infant including paying the $100 fee ( which was reimbursed by my credit card) and making her an appointment for her Global Entry "interview".
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